PRIVACY & SECURITY
WHAT INFORMATION IS BEING COLLECTED?
We collect the following information when you contact use through our website feedback form:
- Email address
- Phone number
If you contact us via the feedback form, email us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.
WHO IS COLLECTING THE DATA?
This data is being collected byDB Remediation, Carnoustie House, The Links, Kelvin Close, Birchwood, Warrington WA3 7PB. We use a password protected data management software to hold our data.
HOW IS IT BEING COLLECTED?
Our data is collected directly from you, whether you contact us via the website feedback form, via the telephone, via e-mail or social media message.
WHY IS IT BEING COLLECTED?
Most of the data we collect is solely for the purpose of providing you with a service or to answer an enquiry.
HOW WILL IT BE USED?
Data we collect will be used by DB Remediation Limited to enable us to provide our services to you. DB Remediation Limited may internally analyse data for business and forecast purposes.
WHO WILL IT BE SHARED WITH?
We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
- Debit Finance collections
- Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.
HOW WILL THIS AFFECT YOU?
We collect, store and process your data in such a way that should have no negative effect on you as an individual.
HOW LONG IS THE DATA STORED?
Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future. We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.
ACCESS TO STORED DATA
If you have any questions about data we hold about you, please feel free to contact us. As well as trying to help you directly. You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.
If you would like any clarification on how we collect, store or process your data – please contact us directly. If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk
This business is owned and operated by DB Remediation
Warrington WA3 7PB.
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